Coaching Agreement (T&Cs)
Coaching Agreement
Thank you for deciding to invest in working with me as your coach. I’m excited and honoured to be supporting you on your journey ahead.
To get the best out of the coaching process, it is important that we share the same understanding about how we will work together and establish healthy boundaries. Therefore, take a moment to read through the points below.
What coaching is and isn’t
• Coaching IS a collaborative approach between a coach and a client. Coaching focusses on where you are now, where you want to be and helps you identify the steps needed to get there or to make a change and supports you through that process.
• Coaching IS 100% confidential and non-judgemental. The confidentiality is two-way.
• Coaching IS NOT counselling/therapy. Those therapies tend to focus on your past events to get a better understanding of who you are today.
What to expect from coaching
As your coach, I will bring myself to the coaching sessions free from distractions and fully present, and respectfully request that you do the same.
I will provide a safe space for you to be and feel heard. Your goals and focus may change during the coaching process and this is quite normal.
The Coach’s role
During our coaching sessions I will:
• Ask you to update me on happenings since our last session
• Listen intently, respond to what I hear and ask questions
• Help you gain clarity on issues
• Help you understand what is important / what motivates you
• Help you explore and understand what is holding you back
• Help you gain insight into who you are, your strengths, capabilities and potential
• Help you define goals
• Help you establish your own solutions, actions and next steps that you can take
• Sometimes challenge you with difficult questions
• Provide honest and direct feedback
• Provide you with tasks/exercises to complete between sessions, where appropriate.
• Hold you accountable for what you agree you will do
• Challenge you to step outside your comfort zone
• Encourage, support and believe in you, even when you may not
Support
• I will support you outside of the sessions, by responding to email, WhatsApp or text questions within 48 hours Monday – Friday. Please keep your questions concise, saving any deeper questions for the next session.
The Client’s role
• To be honest and open-minded, but also letting me know if you are uncomfortable with anything I say or request of you.
• To be willing to change your beliefs and patterns if they do not serve you anymore.
• To be ready to be fully accountable for your life, decisions and actions.
• To commit to completing the work assigned between sessions to enhance your coaching outcome.
Guarantees
With hard work and an open mind, I can help you take life-changing strides in any areas of your life; the sky is the limit! However, I cannot offer any guarantee as your success is dependent on your effort outside of my coaching as well.
Appointments, Cancellation & Payment Policy
• Please provide at least 24 hours’ notice if you need to reschedule your session. Failure to provide at least 24 hours’ notice or arriving later than 15 minutes without prior notice will be considered as a no-show and your session fee will be charged in full or deducted from any prepaid package.
• All payments are non-refundable and non-transferable & payment plans are to be completed.
• Unless otherwise stated, prepaid sessions expire 6 months from the date of purchase.
• Only prepaid coaching guarantees the coaching dates and times.
Privacy & Data Protection
Your personal information is handled in accordance with the Privacy Policy (http://www.ginigill.com/privacy-policy).
This explains:
• what information is collected
• how it is used
• how it is stored
• how long it is retained
• your rights under UK GDPR
By accepting the Terms & Conditions in this Agreement, you confirm that you have read and understood them along with the Privacy Policy and consent to your personal information being processed for the purposes described within it.
I look forward to our coaching journey together!
Latest update: July 2026