​Privacy Policy

Gini Gill Wellbeing is committed to protecting your privacy and handling your personal information responsibly and securely in accordance with UK GDPR and the Data Protection Act 2018.

This policy explains how your information is collected, used and stored when you engage with coaching services, enquire via the website or interact with the business.

​

Who We Are

Gini Gill - Wellbeing & Performance Coach
Redhill, Surrey, UK

Website: www.ginigill.com
Email: gini@ginigill.com

​

What Information May Be Collected

The following information may be collected:

• Name and contact details

• Email address and phone number

• Appointment and booking information

• Coaching goals and relevant personal information shared during sessions

• Payment and invoicing information

• Website enquiry information

• Newsletter subscription preferences

• Limited technical website data such as cookies or analytics information

​​

Sensitive personal information is only collected when voluntarily provided and where relevant to coaching support.

​

How Your Information Is Used

Your information is used to:

• Provide coaching services

• Arrange and manage appointments

• Respond to enquiries

• Maintain client records

• Process payments and invoices

• Send relevant service updates or newsletters (where consent has been given)

• Improve services and website experience

• Meet legal, insurance or regulatory obligations

​​

Your information will never be sold to third parties.

​

Confidentiality

Coaching conversations are treated as confidential and handled with professionalism and care.

​

Information shared during sessions will not be disclosed to third parties unless:

• You give explicit permission

• There is a legal obligation to do so

• There is concern regarding serious risk of harm to yourself or others

​​

Where coaching is provided through a company or employer-funded programme, individual coaching conversations remain confidential. Only anonymised or high-level themes may be shared with the organisation where appropriate and agreed.

​

How Your Information Is Stored

Reasonable steps are taken to protect your information from unauthorised access, loss or misuse.

​

Information may be stored securely using:

• Password-protected devices

• Secure cloud-based systems

• Encrypted booking or payment platforms

 

Client records are retained only for as long as reasonably necessary for business, legal, insurance or tax purposes.

​

Online Sessions

Online coaching sessions may be delivered using secure video platforms such as Zoom or Google Meet. Clients are encouraged to attend sessions in a private and secure environment where possible.

​

Marketing & Newsletters

You may occasionally receive newsletters, wellbeing insights or updates if you have opted in to receive them. You can unsubscribe at any time using the unsubscribe link or by contacting gini@ginigill.com.

​

Cookies & Website Analytics

The website may use cookies or analytics tools to improve website functionality and understand visitor behaviour. You can adjust cookie settings through your browser preferences.

​

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information where appropriate

• Withdraw consent for marketing communications

• Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by emailing gini@ginigill.com.

​

Third-Party Services

Third-party providers such as scheduling platforms, payment processors or email marketing systems may process limited personal information in order to deliver services effectively. These providers are expected to maintain appropriate security and GDPR compliance standards.

​

Changes to This Policy

This policy may be updated periodically to reflect changes in services, legal requirements or business operations.

Latest update: July 2026