Massage Therapy Privacy Policy
Privacy Policy
Gini Gill Wellbeing is committed to protecting your privacy and handling your personal information responsibly and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how your personal information is collected, used and stored when you receive massage therapy from Gini Gill Wellbeing.
Who We Are
Gini Gill
Sports & Deep Tissue Massage Therapist
Redhill, Surrey, UK
Website: www.ginigill.com
Email: gini@ginigill.com
What Information Is Collected
To provide massage therapy safely and appropriately, I may collect:
• Name, address and contact details
• Date of birth
• Emergency contact details (where appropriate)
• Medical history and current health information
• Current medications
• Details of injuries, symptoms and treatment goals
• Lifestyle information relevant to your treatment
• Appointment history and treatment notes
• Payment and invoicing information
Only information that is relevant to providing safe and effective treatment is collected.
Why Your Information Is Collected
Your information is used to:
• Assess whether massage therapy is appropriate and safe
• Plan and deliver your treatment
• Maintain accurate treatment records
• Monitor your progress over time
• Contact you regarding appointments or changes to bookings
• Meet legal, insurance and professional obligations
If essential health information cannot be obtained, I may be unable to provide treatment safely.
Confidentiality
All client information is treated as strictly confidential.
Your personal information will not be shared with anyone outside the business unless:
• You have given your explicit consent
• It is required by law
• There is a serious safeguarding concern or risk of significant harm
How Your Information Is Stored
Your records are stored securely using password-protected devices and secure business systems. Reasonable measures are taken to protect your information against unauthorised access, loss or misuse.
How Long Records Are Kept
Massage therapy records are normally retained for 7 years after your last appointment (or longer where required by law, insurance requirements or where the client was a child at the time of treatment).
Once this period has expired, records will be securely destroyed.
Marketing
You will only receive newsletters or marketing communications if you have chosen to opt in. You may unsubscribe at any time.
Your Rights
Under UK GDPR you have the right to:
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to certain processing
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Commissioner's Office (ICO)
Requests can be made by emailing gini@ginigill.com.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices.
Latest update: July 2026